Since 2009, Rainbow Restoration has provided exemplary restorations and customer service. Their approach to doing business is goal-oriented to ensure the job is done professionally and the customer is completely satisfied; however, they actually go far above and beyond the call of duty.
Customer Service
The owner of Rainbow Restoration, Jay Van Deusen, goes by the philosophy, “Slow it down in order to speed it up.” This translates to explaining every detail of a restoration process so the customer is aware of what is happening with their home or business. More importantly, it means taking the time to understand and sympathize with the situation the customer is experiencing. A fire that destroys part of your home and personal belongings can be devastating. Jay and his team at Rainbow Restoration understand this and sympathize with what the homeowner is experiencing. By taking the time to listen and relate to the customer as a person first, Rainbow Restoration establishes a person-to-person relationship which is very rare in today’s business world.
The Team
Every employee at Rainbow Restoration has completed a background check and they are the type of people you would welcome into your home. Friendly, trustworthy, and highly-trained, they treat your home as if it were their own. Communication is key with Rainbow Restoration and you, the homeowner, are kept in the loop of what is happening every step of the way. Any question you have can and will be answered on the spot.
Cleaning Services
When your home has suffered damage such as fire damage, water damage, and sewer damage, your personal belongings will need to be cleaned. Rainbow Restoration takes your belongings to their place to clean them and they treat them like their own. A detailed inventory of every item they take is provided and, once cleaned, the items are stored in a vault until your home is restored and you are ready for them to be returned. How’s that for convenience and professionalism?
Insurance Companies and Communication
When faced with a disaster in your home, you are forced to deal with the insurance company, right? Not in this case. Rainbow Restoration communicates with the insurance company for you so you have one less thing to worry about. They do work for all insurance companies in Harford, Baltimore, and Cecil Counties. Simply by placing a call to their office, they coordinate with your insurance agent. It really is that simple.
In addition to working with the insurance company, Rainbow Restoration educates insurance companies with free classes. To support the insurance agents it serves, Rainbow Restoration offers 15 courses each year through which insurance agents can earn continuing education credit. Rainbow Restoration developed the classes and he and his employees teach them. This is quite a testament to how qualified the staff is.
Additional Services
Rainbow Restoration offers services other than restoration. Carpet cleaning, mold inspection, dry ice blasting, duct cleaning, sanitizing, deodorizing, laundry and dry cleaning, tile, grout, and hard surface cleaning, and biohazard and crime scene cleanup are just some of the additional services performed by Rainbow Restoration’s industry professionals.
They’re Always Available
Not all disasters strike during the daylight hours and on weekdays. Rainbow Restoration is well-aware of this fact and that is why they are available 24 hours a day, 7 days a week. You can call 877-853-2445 at any time of the day or night for any type of disaster and their 24-hour Emergency Response Team will be there as soon as physically possible.
When you have experienced a traumatic event to your home or business, you need help – help that cares and understands. Hopefully, you will never need restoration services but, in the unfortunate case that you do, contact Rainbow Restoration. Their entire team, including their office staff, is honest, trustworthy, experienced, and always willing to go the extra mile.
