Rainbow International has been servicing customers for over 30 years. Our mission is to continuously exceed customer expectations through excellent customer service, continuing education and fast response.
Servicing the Harford, Baltimore and Cecil counties, we will ensure a fast response all hours of the day. We have dispatchers readily on-hand to take your call and will promptly send out a technician to your property. We understand that when damage strikes your property, there is no time to lose.
Certified by the IICRC and NADCA, Rainbow International has invested in the proper resources to maintain its industry leadership position. We ensure that when a technician or staff member interacts with you, they will be trained, knowledgeable and professional. During this stressful time, we will provide the constant communication necessary to keep you informed and comfortable throughout the process.
If damage strikes your property, call in the professionals who are trained experts. At Rainbow International, we take pride in restoring your property to its pre-loss conditions. Your property or home is a significant investment; make sure you choose the right company who can protect it.
Stay calm and call Rainbow International at 877-853-2445.
Like most companies, The Dwyer Group® has an official mission statement and vision; however, unlike most companies, we also have a Code of Values that each employee is urged to know and follow by heart and with heart. The Code of Values serves as a set of universal guidelines to which we strive to adhere, from the bottom
of the organization all the way to the top. In fact, any meeting of three or more employees of The Dwyer Group begins with a reciting the Code of Values.
We live our Code of Values by…
Respect
…treating others as we would like to be treated.
…listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
…responding in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as right from their own perspective.
Integrity
…making only agreements we are willing, able and intend to keep.
…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
…looking to the system for correction and proposing all possible solutions if something is not working.
…operating in a responsible manner: “above the line…”
…communicating honestly and with purpose.
…asking clarifying questions if we disagree or do not understand.
…never saying anything about anyone that we would not say to him or her.
Customer Focus
…continuously striving to maximize internal and external customer loyalty.
…making our best effort to understand and appreciate the customers’ needs in every situation.
Having Fun in the Process!
Residential Customers
A large part of our business comes from residential customers. Duct cleaning, water restoration and mold remediation are just a few examples of the damage we can restore in your home.
Rainbow International understands that your home is the most valuable investment you have made. That is why it is essential to protect your investment even when damage occurs. Damage is going to happen, however you need to make sure it is handled properly to avoid secondary damage in the future.
Many times, we will come in after a different company has restored a property, only to find they did not address the hidden areas of the damage. What good is a restoration company if they cannot identify the areas of damage that you cannot see?
When you choose Rainbow International, you can be assured that we will address not only the obvious areas of damage, but the hidden areas of damage to your home as well. Using tools such as moisture meters and thermal imaging cameras allow our technicians to provide a thorough investigation on the front end, in order to prevent secondary damage and return your home to pre-loss conditions.
Commercial Customers
Restoring a commercial building requires a unique approach since the surface area is larger; number of occupants is higher and level of risk increases. Rainbow International not only handles commercial restoration with ease, but we are equipped with the proper licenses, bonding and insurance requirements to take on even the largest jobs.
When damage strikes a commercial structure, the stakes are much higher. When you call Rainbow International, you can be assured that we will have the right amount of staff, education and knowledge to take on your large project.
Insurance Restoration
Quite often, the damage to your property is covered by your insurance. Although every policy is slightly different, most cover water damage, fire damage and other restoration events.
When you choose Rainbow International, you are pulling from a large bank of established rapport and relationships with multiple insurance companies. We have the ability to leverage those relationships and help take over the claims process by providing the right information at the right time to your insurance adjuster. This is simply one more way we provide excellent customer service to our clients.
When you work with Rainbow International, you never have to worry about your claim being held up on account of us. Instead, we will provide the right documentation that will support our services every single step of the way.
Take Action
If disaster has damaged your property and you need to call a professional, give Rainbow International a call. Our certified team of technicians will arrive on-site ready to get to work.
Stay calm, and give Rainbow International a call. Our dispatchers are standing by, ready to take your call. Servicing the Harford, Baltimore and Cecil counties, you can reach us at 877-853-2445.
